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EXPERIENCEPLUS! BICYCLE TOURS TERMS & CONDITIONS
The COVID-19 pandemic has introduced new requirements for travel (e.g. providing vaccination documentation, testing for entry into a country, and/or masking) and though those requirements are stabilizing, there continues to be some uncertainty.
Given the current travel restrictions, we are addressing these uncertainties by offering transfer options up to 30 days prior to the departure, as well as an enhanced Money on Account Policy.
Our Standard Terms and Conditions continue to apply for situations not addressed by the COVID-19 terms.
Reservations & Payment Schedule: Reservations & Payments for Extension and Sampler Packages: Full payment is due upon booking. Tour price is based on double occupancy and includes only the services specified in the itinerary. No transfers or refunds are possible. Cancellation Terms For International Tours (Flexible COVID-19 Terms) If you cancel your reservation, we will incur costs and expenses the exact amount of which would be difficult or impractical to determine. Therefore, we will retain all or a portion of your deposit as liquidated damages, not as a penalty, which you agree is fair and reasonable. The following tables explain cancellation fees for tours operated by ExperiencePlus! Bicycle Tours. Please note there are different fees for Bike and Boat style tours, as listed in the separate table. Place 100% of funds paid* as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR $200 cancellation fee per person. For Expeditions $400 cancellation fee, remainder is refunded. Place 100% of funds paid* as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Place 100% of funds paid* as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR 50% refund and 25% on account to be used within 2 years on any tour operated by ExperiencePlus! and 25% cancellation fee per person. Place 80% of funds paid* as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Bike and Boat Cancellation Fees Per Participant Place 100% of funds paid* as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR $200 cancellation fee per person. Remainder refunded. Place 100% of funds paid* as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Place 100% of funds paid* as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Take a 50% refund and 50% cancellation fee. Place 60% of funds paid* as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR 25% refund and 75% cancellation fee. Transfer: Place your deposit as Money on Account (MOA), minus a $100 transfer fee, to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Cancellation: $200 cancellation fee per person. For Expeditions $400 cancellation fee, remainder is refunded. Transfer: Place 100% of funds paid* as Money on Account (MOA), minus a $100 transfer fee, to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Cancellation: Deposit as cancellation fee per person. Remainder is refunded. Transfer: Place 60% of funds paid as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Cancellation: 50% cancellation fee of the tour price. Remainder is refunded. Transfer: Place 30% of funds paid as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Cancellation: 100% of the tour price as cancellation fee. Bike and Boat Cancellation Fees Per Participant Transfer: Place $400 as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Cancellation: $500 cancellation fee per person. Transfer: Place 80% of funds paid as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Cancellation: 35% of funds paid as cancellation fee. Remainder refunded. Transfer: Place 60% of funds paid as Money on Account (MOA) to be used on any tour operated by ExperiencePlus! on or before December 31, two years following the date of cancellation. OR Cancellation: 50% of funds paid as cancellation fee. Remainder refunded. Transfer: Place 30% of funds paid as Money on Account (MOA) to be used operated by ExperiencePlus! on or before December 31, two years following the date of cancellation OR Cancellation: 100% of funds paid as cancellation fee. Cancellations or Changes by Us: We reserve the right to cancel a tour prior to departure for any reason. In the case that the reason for cancellation is within the control of ExperiencePlus! a full refund, which constitutes full settlement, will be made. For tours during the COVID-19 pandemic, we are constantly evaluating the impact of any travel restrictions due to COVID-19 and our ability to run a safe and high-quality experience. We are monitoring national and local government advisories and communicating with our local personnel to help us make informed decisions. ExperiencePlus! may cancel a tour if the following conditions are present prior to the tour start date: If ExperiencePlus! cancels a tour for any of the reasons stated above, the following terms apply: Force Majeure In the case that the reason for cancellation is an event of force majeure, ExperiencePlus! will place 100% of customer funds on account towards a future tour reservation to be used within two seasons of the cancellation date. Events of force majeure include, but are not limited to, an act of God, fires, explosions, earthquakes, drought, tidal waves, floods, extreme weather events such as hurricane or heat wave, war, hostilities, rebellion or revolution or insurrection, military or usurped power, civil war, theft of tour equipment such as the van or bikes en route to the tour, strikes, contamination by radioactivity or biological agents, pandemic or contagion, acts or threats of terrorism, and/or government-imposed sanctions, embargos, or advisories that restrict travel. These events will also include the failure of third parties, such as suppliers (e.g. sites visited on the tour itinerary, hotels, restaurants, taxis, etc.), subcontractors, or necessary transportation services (e.g. airlines), to perform their obligations. ExperiencePlus! will make a cancellation for an event of force majeure once there is indication that the event is likely to negatively impact the tour in a way that cannot be accommodated. If, within the two year time period in which funds have been kept on account for use, ExperiencePlus! is unable to offer another bike trip in Europe of similar length and difficulty with reasonably similar accommodations and a similar number of meals/guides/bikes/ and visits, then a full refund which constitutes full settlement will be made. ExperiencePlus! will not be liable for refunds if the event of force majeure, or its direct consequences, remain in effect throughout the two-year time period. In that case, customer funds will be retained on account for another two years. Prices of tours may change in that time period – travelers will be required to pay the difference between what is on account and the new tour price. Tour Pricing and Exchange Rate Prices for overseas tours are based on international exchange rates and prices for tours are subject to adjustment without prior notification in the event those rates should change dramatically. Money On Account can be applied in a Transfer or rebooking and has the following conditions: Travel Insurance: The tour price does not include travel insurance. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. Information on our preferred provider is included in your booking confirmation materials. If you decide not to use our preferred provider we assume you are securing protection through another insurance company of your choosing. ExperiencePlus! Traveler Code: By paying your deposit and completing your Reservation Forms, you certify you have read the following Traveler Code. Preparation Cycling Abroad On Tour Group travel Photographs: By reserving space on tour, you agree that ExperiencePlus! Bicycle Tours may use, re-use and reproduce any images, photos or videos that you send to us, or that are taken by our guides and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. If you do not want us to use any images of you that are taken by us or other participants during the tour, you must inform us or your tour leader in writing at the start of the tour. Responsibility: ExperiencePlus! is the principal tour operator for these tours and is responsible to the participants for all arrangements and for all tour services and accommodations offered. ExperiencePlus!, its members, managers, agents, and employees (collectively "ExperiencePlus!") will not be responsible for personal injury, death or property damage, economic loss or delay, or change of itinerary suffered by any person or tour participant arising out of the negligent or intentional acts or omissions of any direct or supplemental carrier, hotel, restaurant or other person rendering any services or accommodations for any tour; nor will ExperiencePlus! be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reason or any circumstance beyond the reasonable control of ExperiencePlus!. Bicycles provided for use during any tour are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the immediate attention of the head tour leader. ExperiencePlus! will not be responsible for product defects in any bicycles. The tour operator reserves the right to substitute hotels, restaurants, routes or other services listed in the itinerary with comparable services if necessary. Instruction in the use of bicycles will not be provided and participants affirm that they are familiar with the use of a multi-speed bicycle or electric assist bicycle. Bicycle tour participants are required to wear a cycling helmet while cycling. The right is also reserved to decline to accept or retain any person as a member of a trip due to circumstances beyond the reasonable control of ExperiencePlus!. Activities involved in active travel and the tours described in our brochures and on our website are physically demanding, strenuous and potentially dangerous. At the discretion of ExperiencePlus!, participants failing to meet the physical and mental requirements, or participants deemed harmful or disruptive to other participants' enjoyment of the tour, may be asked to leave the tour, with no refund applicable by their tour leaders or by the office staff. Governing Law: These Terms and Conditions and any claim, controversy, dispute or cause of action (whether in contract or tort or otherwise) based upon, arising out of or relating to these Terms and Conditions and the tour hereby reserved shall be governed by, and construed in accordance with, the law of the state of Colorado. Submission to Jurisdiction - By reserving space on a tour you irrevocably and unconditionally agree that any action, litigation or proceeding of any kind or description, whether in law or equity, whether in contract or in tort or otherwise, shall be brought in the courts of the state of Colorado sitting in Larimer County or the United States District Court of the District of Colorado sitting in the City of Denver and you irrevocably and unconditionally submit to the jurisdiction of such courts. Waiver of Venue - By reserving space on a tour you irrevocably and unconditionally waive any objection you may now or hereafter have to venue of any action or proceeding arising out of or relating to these Terms and Conditions or the tour hereby reserved in the Courts of the State of Colorado sitting in Larimer County or the United States District Court of the District of Colorado sitting in the City of Denver. Waiver of Right to Trial by Jury - By reserving space on a tour you irrevocably and unconditionally waive, to the fullest extent permitted by applicable law, any right you may have to a trial by jury in any legal proceeding directly or indirectly arising out of or relating to these Terms and Conditions or the tour hereby reserved. WAIVER, RELEASE AND INDEMNIFICATION BY SUBMITTING THIS FORM, I ACCEPT THE FORGOING TERMS AND CONDITIONS AND THE TERMS AND CONDITIONS LISTED ON THE EXPERIENCEPLUS! WEBSITE. I HAVE REVIEWED AND UNDERSTAND THE TOUR LEVEL RATING STRUCTURE FOR TOUR LEVELS FROM 1 TO 5. EXPERIENCEPLUS! HAS ANSWERED ALL QUESTIONS I HAVE ASKED CONCERNING THE TOUR I HAVE SELECTED. I CONFIRM THAT: (A) I AM IN GOOD PHYSICAL AND MENTAL CONDITION; (B) I HAVE THE REQUISITE SKILLS AND ABILITIES TO PARTICIPATE IN THE TOUR I HAVE SELECTED; AND (C) I AM NOT SUFFERING FROM ANY CONDITION, IMPAIRMENT, DISEASE, INFIRMITY OR OTHER ILLNESS, INJURY OR MENTAL DISORDER THAT WOULD ADVERSELY AFFECT OR IN ANY WAY LIMIT MY ABILITY TO PARTICIPATE IN THE TOUR I HAVE SELECTED. I HAVE VOLUNTARILY APPLIED TO PARTICIPATE IN THE TOUR I HAVE SELECTED WITH THE FULL UNDERSTANDING THAT BICYCLING AND OTHER TOUR ACTIVITIES INVOLVE RISKS, HAZARDS AND DANGERS THAT MAY RESULT IN PROPERTY DAMAGE, ILLNESS, INJURY, EMOTIONAL PAIN AND SUFFERING, PARALYSIS AND DEATH. I UNDERSTAND THE RISKS, HAZARDS AND DANGERS INVOLVED IN PARTICIPATING IN THE TOUR I HAVE SELECTED. I ASSUME THE RISK THAT I MAY SUFFER PROPERTY DAMAGE, INJURY, ILLNESS, PARALYSIS, OR DEATH AS A RESULT OF RISKS, HAZARDS AND DANGERS. I ACKNOWLEDGE THAT I AM RESPONSIBLE FOR MY OWN MEDICAL AND ACCIDENT INSURANCE, AND FOR ENSURING THAT IT IS EFFECTIVE OVERSEAS. I ASSUME FULL RESPONSIBILITY FOR ANY MEDICAL CARE PROVIDED TO ME AND I WILL PAY ALL COSTS OF MEDICAL CARE AND RELATED TRANSPORTATION THAT ARE PROVIDED TO ME DURING THE TOUR. IF I BECOME ILL OR AM INJURED AND AM UNABLE TO GIVE INFORMED CONSENT TO A PROPOSED MEDICAL TREATMENT THAT MAY BE DEEMED NECESSARY, I APPOINT MY TOUR LEADER AS MY AGENT WITH THE POWER TO AUTHORIZE ALL MEDICAL, DENTAL, AND HOSPITAL CARE FOR ME AND THE POWER TO EXECUTE ALL DOCUMENTS AND RELEASES NECESSARY TO OBTAIN SUCH CARE, ONLY TO THE EXTENT NECESSARY UNTIL I BECOME ABLE TO GIVE SUCH CONSENT OR UNTIL MY NEXT OF KIN OR OTHER PERSON SO DESIGNATED IN A MEDICAL POWER OF ATTORNEY DOCUMENT BECOMES ABLE TO ACT AS MY AGENT. FOR MYSELF AND MY HEIRS, PERSONAL REPRESENTATIVES AND ASSIGNS, I HEREBY WAIVE, RELEASE, FOREVER DISCHARGE, AND COVENANT NOT TO SUE EXPERIENCEPLUS! BICYCLE TOURS, ITS MEMBERS, MANAGERS, AGENTS, EMPLOYEES, CONTRACTORS, AND THEIR RESPECTIVE HEIRS, PERSONAL REPRESENTATIVE, SUCCESSORS AND ASSIGNS (“RELEASEE” OR “RELEASEES”) FROM ALL LIABILITY FOR ANY AND ALL LOSS, DAMAGE OR CLAIM ON ACCOUNT OF PROPERTY DAMAGE, BODILY INJURY, ILLNESS, EMOTIONAL PAIN AND SUFFERING, PARALYSIS OR DEATH, WHETHER CAUSED BY THE NEGLIGENCE OF A RELEASEE OR OTHERWISE, WHILE PARTICIPATING IN THE TOUR. I AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS THE RELEASEES AGAINST ANY DAMAGES, COSTS, EXPENSES AND ATTORNEYS’ FEES RESULTING FROM ANY CLAIM OF ANY OF PERSON ARISING OUT OF MY ACTIONS AND THOSE OF ANY MINOR ACCOMPANYING ME. Reservation, Payment and Cancellation Terms for International Tours (Sec. 1)
Days before departure Current Flexible COVID-19 Cancellation Options
91 or more
90 - 61
60-31
30 - 0
Days before departure Current Flexible COVID-19 Cancellation options
120 or more
119-91
90-31
30-0
Days before departure (Temporarily suspended) Standard Cancellation or Transfer Options
91 or more
90 - 61
60-31
30 - 0
Days before departure (Temporarily Suspended) Standard Cancellation or Transfer options
120 or more
119-91
90-61
60-0
Cancellations or Changes by ExperiencePlus! (Flexible COVID-19 Terms) (Sec. 2)
Money On Account Terms (Sec. 3)
Travel Insurance (Sec. 4)
Traveler Code (Sec. 5)
Responsibility (Sec. 6)
Waiver, Release and Indemnification (Sec. 7)
The tour price is based on double occupancy and includes the services specified in the itineraries plus optional activities listed. Prices do not include services and meals not listed specifically in the itineraries, passports or other travel documents, air or other transportation to and from tour start and ending points (unless otherwise stated in tour itinerary), vaccinations where required, or personal expenses such as laundry, medical insurance, and communications.
*Funds paid are defined as the listed tour price plus fees, minus discounts and credits that are applied to your tour invoice
- Refunds can take 1-3 weeks to process from the date written cancellation is received.
- Refunds will be made to the individual making the original payment(s) (payor) and will be made by the same method of payment.
- No refunds are possible after the tour begins; no refunds are issued for an unexpected late arrival or early departure.
- Refunds are for tour price only and do not include transportation, hotel or other personal expenses incurred on the part of tour participants.
Amendments: We may need to make changes to these terms and conditions from time to time and for many reasons. If we make a change to these terms and conditions, it will be effective thirty (30) days following either our dispatch of a notice to you or our posting of the amended terms and conditions on our website. You are responsible for periodically reviewing these terms and conditions for updates and amendments. The foregoing Terms and Conditions were last updated December 7, 2021.
Questions? Call us at 800-685-4565, Monday – Friday, 8:00 am – 4:00 pm MST or send us an email at tours@experienceplus.com.