The MyTrip Portal makes it easy for you to provide ExperiencePlus! with the additional details we need to make your trip a great one including:

• passport information
• medical, dietary and emergency contact information
• waivers
• travel plans and travel insurance
• bike selection
• invoice and payment options
• and more

One of the big advantages of MyTrip is that your information will be saved between trips, so next time you travel with us you can just review it without having to re-enter information that has not changed. You can also view your information at any time after you book.

The MyTrip Portal replaces the Customer Information Form (CIF).

If you already booked a 2025 or 2026 trip, you will receive an email invitation to create your MyTrip Portal account. Otherwise, you’ll receive the link to create your account in the Booking Confirmation email for the next trip you book. 

You will need a unique email address that is not shared with your partner, spouse or other travelers (more on that below).

From the Create an Account link you will:

1. Enter the email address associated with your ExperiencePlus! customer profile. This will be the same email address at which you receive the invitation or Booking Confirmation.
2. You’ll receive an email at that same address with a “set password” link. Follow the link and set your password.
3. You’ll receive a confirmation email once your account is created.
4. Log in to your MyTrip Portal with your unique email address as the username and the password you set.

No. Each traveler must have a unique MyTrip account to enable the signing of waivers prior to any trip. As a result, each traveler needs to have an email address that is unique and not shared. The Portal can only provide information for one traveler on an per email address.

If you don’t have your own email address and prefer not to create one through a free email provider, such as gmail.com, there is another option. Many email providers support “plus email addressing” to create a variation of an existing email.

Here’s how “plus addressing” works. Jacob and Molly share the following email: foleysrus@me.com. Jacob has decided to use this email address to create his unique My Trip Portal account. Molly then needs to make a plus variation of that address. For example: foleysrus+molly@me.com. Any email sent to Molly’s plus address will still arrive at the foleysrus@me.com account. To see if your email provider supports “plus addressing,” send a test email. If it works, then email us the “plus” variation you created for your MyTrip account and who that plus email should belong to.

To see if your email provider supports “plus addressing,” send a test email. If it works, then email us the “plus” variation you created for your MyTrip account and who that plus email should belong to. 

Go to https://mytrip.experienceplus.com and login with your email and the password you set when you created your account.

If you change your email address in the MyTrip Portal, two things happen:

1. The email address we use to contact you will be updated to the new address. All emails we send you, including information about your upcoming trip or general emails to our list, will go to the new email address.
2. Your login email for MyTrip will be changed to the new email address.  Next time you login, use this new address and the same password you had before.

Please click on the Forgot password link on the login page and input the email associated with your account.  You’ll receive an email with instructions for resetting your password.

Yes, the information is served over a secure (https) connection.  We have also designed MyTrip so that sensitive information, like a passport number, is obscured.

For added security, there is an email-based two-factor authentication (2FA) option you can elect to turn on in your My Account page. You will be prompted to enter a secure code every time you time you login to MyTrip.

Yes, the MyTrip interface works on mobile devices.

Click the My Account link in the upper right-hand corner of the Portal. From here you can update your name, phone number, and street address.

To increase security, you can enable Two-Factor Authentication for your MyTrip account. By selecting this option, you will be prompted to check your email for a code each time you login to the Portal.

Under the Sharing Contact Information section, you can also select which contact information, if any, you wish to share with your fellow trip participants and tour leaders.

You can contact us at mytrip@experienceplus.com or call us at 1-800-685-4565 (US & CAN) or +1-970-484-8489 (International).

All your future trips will appear in MyTrip. On a desktop, you’ll see a separate tab for each trip (Tour 1, Tour 2, etc.). On a mobile device, each trip will be listed in chronological order. Scroll down the page to view all tours. 

The checkboxes, or steps, you need to complete before departing on your trip to are presented as a checklist in MyTrip. An empty red box indicates the step has not been completed, a yellow box indicates it is in progress, and a green box and checkmark indicate it is done. The following questions explain each step in the checklist.

We recommend completing each step as soon as you have the information available.

• Passport and Waivers right after you book;
• Medical, Dietary, Emergency Contact, Travel Plans and Insurance as soon as you have the information;
• Bike and Gift as soon as you’re sure of your bike choice. If you want an e-bike, make that selection as soon as possible since availability is often limited.
• Payment before the indicated due date, which is 90 days before departure except for bike and boat trips which are due 120 days before departure.

The MyTrip Portal will lock you out of Bike and Gift selection 90 days before departure. This ensures we have time to manage any changes you input. All other selection pages lock out 30 days before departure.

If you book within 90 days (or 30 days) of a trip, we will override these limitations in order to gather your information.

The Notifications section is a space where we can convey updates to you regarding your upcoming trip. We will also email you if the information is of particular importance or requires action on your part. This section only appears if there is a notification for you to read.

If this is your first time traveling with ExperiencePlus!, please indicate any Medical Concerns, provide an Emergency Contact, and select any Dietary Restrictions.

If you have previously travelled with ExperiencePlus!, please review the information we have on record to confirm it is still applicable.

If you’re taking multiple trips in one year and any of this information, such as your Emergency Contact, changes between the trips, you will need to log back in to the Portal and make any necessary changes. Once you click Save, this step is complete.

Medical, Dietary and Emergency Contact information can be entered, or edited, any time more than 30 days prior to the start of your trip.

For every trip booked, each traveler needs to sign the ExperiencePlus! Waiver, Insurance Notification and Traveler Code.

Please type your name to sign and accept each of the statements on this page. Entering your name constitutes a legally binding signature.

Once you enter your name for each of the three statements and click Save, this step is complete.

Waiver, Insurance Notification, and Traveler Code information can be entered any time more than 30 days prior to the start of your trip.

If this is your first time traveling with ExperiencePlus!, please input your passport information on this page.

If you have travelled with us before, please review the passport information and confirm it is correct.

Once you click Save, this step is complete.

Passport information can be entered, or edited, any time more than 30 days prior to the start of your trip. But we recommend doing it as soon as you have your passport available.

Please enter information on Travel Insurance you may have purchased for this trip and describe your travel plans for Arrival and Departure from the trip: we only need to know the last mode of transit to Arrive and the first as you Depart, we don’t need your full itinerary.

Once you click Save this step is complete.

Travel Insurance, Arrival and Departure information can be entered, or edited, any time more than 30 days prior to the start of your trip.

Please confirm the Bike selection you made when you booked your tour and select your Gift option.

Once you click Save this step is complete. This information can be entered, or edited, any time more than 90 days prior to the start of your trip. Due to bike assignment logistics  and bike availability, any changes made within 90 days of the trip need to be made by phone or email. Please note: we cannot guarantee bike change requests made less than 90 days before the tour departure.

You can indicate your method of Final Payment or pay your balance at any time before the Final Payment Due date (90 days before tour start date, except Bike and Boat tours, which are 120 days). You will receive a reminder email in advance of your Final Payment Due date.

If you select payment by check, bank transfer, or credit card on file, and click Save, the checkbox will turn yellow to indicate payment is pending. Once ExperiencePlus! receives the final payment and the invoice balance is zero, the checkbox will turn green to indicate this step is complete.

If you select payment with a credit card now, the payment will be taken immediately and the checkbox will turn green to indicate this step is complete.

Please only make payments as indicated in the Portal. ExperiencePlus! will never ask you to send a payment to a different address, a different account, or to make a credit card payment outside of the MyTrip Portal or the ExperiencePlus! website (www.experienceplus.com).