South America Tours – What happens after you book?

by Nadine Dirksen - Wednesday, June 6, 2018

Have questions?

We have answers! Below you’ll find answers to some of the most common questions travelers ask us after booking

We are thrilled you are joining us on this ExperiencePlus! trip in Europe! Now that you’ve booked, you must have a lot of questions. We have collected the most common ones below to help you plan.

Click on the + below to display the details:

What does ExperiencePlus! need from me?

We need you to read and agree to our Liability Waiver and provide us with other important information to proceed with your reservations. It’s easy! Simply follow this link and submit your details to what we call the Customer Information Form (CIF). Remember we need one form per traveller and per departure. Best to do this right after receiving your reservation confirmation e-mail!

What's my balance?

Take a look at your Payment Letter with all the details that we emailed to you with your reservation confirmation email. You will also need this letter in order to take out travel insurance. See more information below.

Do I need Travel Insurance?

Even though we don’t require it for you to join our tour, we strongly advise that you purchase Trip Cancellation and Interruption Insurance.

ExperiencePlus! adheres to its Terms and Conditions and will make no exceptions to its Cancellation and Transfer Policies. For a small percentage of the cost of your tour, your purchase of trip insurance gives you peace of mind and protects you from financial loss if you are unable to travel.

Ok, so when should I get it?

In order to get the most out of the coverage available we recommend that you purchase insurance within the Time Sensitive Period (21 days of the date of your initial deposit/payment). Take a look: Trip Cancellation and Interruption Insurance 
Your Payment Letter that we emailed to you with your reservation confirmation provides you with the necessary payment date and balance information. Go ahead and purchase insurance even if your departure is not yet guaranteed to run (if we cancel the departure you will receive a full refund from the insurance company).

How can I train for my bicycle tour?

We know it’s important that you feel prepared for your trip and amongst packing, researching your destination and getting excited, getting or staying in shape is part of the plan. To help you reach your goal, ExperiencePlus! has teamed up with experienced trainers who can help you reach your level. Read all about the training programs here.

How do I get to the tour starting hotel?

Refer to the online itinerary of your booked trip, which will provide detailed arrival and departure information. You may also refer to the printed itinerary that we sent you by snail mail, but be sure to double-check the online version as we are always tweaking and improving our tours. If there should be a major change, we will of course let you know.

If you are making travel preparations further than 6 months to the tour start, please be sure to check with us, as there might have been changes.

Need help or got questions? We’re glad to help!

Make sure to double-check the online itinerary as there might have been slight changes. The print-out sent to you may be no longer accurate as we continuously tweak and improve our trips.

How can ExperiencePlus! help me with my travel planning?

Once your tour is guaranteed to run, we are happy to assist you in coordinating your transportation to and from the tour, as well as with reserving extra nights at your tour starting and ending hotels. If you’d like help, please e-mail us at least 30 days prior to your departure so we can make sure we have enough time to make your arrangements. Read more on our Traveler Services here.

If your tour departure is out further than 6 months, please check with us as there might be slight changes to the itinerary.

Not sure if your trip is guaranteed? Check your reservation confirmation email or contact us.

What about more general travel information?

Check out our extensive Travel Planning pages! You will find country-specific travel information, hotel recommendations as well as reading and movie lists and much more to get you excited and help you plan. Take a look at our blog with a wealth of information, tips and stories from around the world. Don’t forget to check out our Packing List.

If your tour departure is out further than 6 months, please check with us as there might be slight changes to the itinerary.

Will I receive anything in the mail?

Right after your deposit payment, we’ll put an envelope in the (snail) mail with a lot of valuable information about your tour, some basic information that is important to know, and a Travel Checklist. The packet also includes a reminder to purchase Travel Insurance, lest you forget!

When is my Final Payment due and how will I know?

Refer to the Payment Letter emailed to you. If you’ve paid your balance early or in full, your’re all set.

Generally, your final payment is due 90 days prior to your departure – we’ll e-mail you a reminder in time. We’ll grant a 1.5% discount for certain payment methods. Read more on payment options and discounts here.

When will I get the Participant Roster and Hotel Itinerary? And who are my Tour Leaders?

About one month before your departure date! We’ll send you a final e-mail with all this and more. Time to double-check your travel arrangements and look at our Packing List!

Still have questions? Feel free to give us a call at 1-800-685-4565 or 970-484-8489 or simply respond to this e-mail. We’ll be glad to chat with you.

Nadine Dirksen - A German native, Nadine is a happy Colorado transplant who moved from lush Bavaria when she married. She left the land of pretzels in 2012 and has been enjoying a fun life full of cycling, mountain biking, CrossFit, hiking, running and any other outdoor activity that involves her little black Dachshund-mix. When not having fun outside or at work, she tries her hand at different craft projects with varying success. She helps our travelers by answering all their questions before their tours and she can't wait to help you bring your dream trip to reality!

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