We are thrilled you are joining us on this ExperiencePlus! trip!
Have questions? We have answers! Below you’ll find answers to the most common questions travelers ask us after booking
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Please fill out your Customer Information Form (CIF). This also covers the Liability Waiver and Traveler Code. Remember we need one form per traveler and per departure. Best to do this right after receiving your reservation confirmation e-mail!
Take a look at your Invoice that we emailed to you with your reservation confirmation email. Note the due date for final payment, which is 120 days prior to your tour start date.
The tour price does not include travel insurance. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. View information on our recommended provider and obtain a quote here.
ExperiencePlus! adheres to its Terms and Conditions and will make no exceptions to its Cancellation and Transfer Policies. For a small percentage of the cost of your tour, your purchase of trip insurance gives you peace of mind and protects you from financial loss if you are unable to travel.
In order to get the most out of the coverage available we recommend that you check whether your policy offers additional benefits if you purchase it within a certain time sensitive period.
Your Payment Letter that we emailed to you with your reservation confirmation provides you with the necessary payment date and balance information.
We know it’s important that you feel prepared for your trip and amongst packing, researching your destination and getting excited, getting or staying in shape is part of the plan. To help you reach your goal, ExperiencePlus! has teamed up with experienced trainers who can help you reach your level. Read all about the training programs here.
Refer to the online itinerary of your booked trip (check your reservation confirmation e-mail or your Reservations Summary, or simply find it on our website). There you will find detailed arrival and departure information. You may also refer to the printed itinerary that we sent you by snail mail, but be sure to double-check the online version as we are always tweaking and improving our tours. If there should be a major change, we will of course let you know.
If you are making travel preparations further than 6 months to the tour start, please be sure to check with us, as there might have been changes.
Need help or got questions? We’re glad to help!
Check our extensive information and FAQ about Bike & Boat and Bike & Barge tours here.
Once your tour is guaranteed to run, we are happy to assist you in coordinating your transportation to and from the tour, as well as with reserving extra nights at your tour starting and ending hotels. If you’d like help, please e-mail us at least 30 days prior to your departure so we can make sure we have enough time to make your arrangements. Read more on our Traveler Services here.
If your tour departure is out further than 6 months, please check with us as there might be slight changes to the itinerary.
Not sure if your trip is guaranteed? Check your reservation confirmation email or contact us.
Right after your deposit payment, we’ll put an envelope in the (snail) mail with a lot of valuable information about your tour, some basic information that is important to know, and a Travel Checklist. The packet also includes a reminder to purchase Travel Insurance, lest you forget!
Generally, your final payment for Bike & Boat tours is due 120 days prior to your departure. Refer to your invoice for the accurate due date. If you’ve paid your balance early or in full, your’re all set.
We’ll send you an e-mail reminder prior to the due date.
About 2 weeks before your tour start date! We’ll send you a final e-mail with log-in details to access all this and more. Time to double-check your travel arrangements!
Take a look at our Packing Lists!
Though you’ll always be able to count on our trusty chalk arrows to navigate on your ExperiencePlus! bicycle tour, we also offer our tech-loving riders the opportunity to view and download GPS tracks of the tour route to their personal GPS devices using RideWithGPS.com for most of our tours. If available, invite links to the tracks will be included in your final departure information which is available about 2 weeks prior to your tour start date.
Read more on GPS-tracks here.
Still have questions? Feel free to give us a call at 1-800-685-4565 or 970-484-8489 or simply respond to this e-mail. We’ll be glad to chat with you.