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What does ExperiencePlus! need from me?
Please fill out your Customer Information Form (CIF). This also covers the Liability Waiver and Traveler Code. Remember we need one form per traveler and per departure. Best to do this right after receiving your reservation confirmation e-mail!
What's my balance?
Take a look at your Invoice that we emailed to you with your reservation confirmation email. Note the due date for final payment, which is 120 days prior to your tour start date.
The tour price does not include travel insurance. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. View information on our recommended provider and obtain a quote here.
ExperiencePlus! adheres to its Terms and Conditions and will make no exceptions to its Cancellation and Transfer Policies. For a percentage of the cost of your tour, your purchase of trip insurance gives you peace of mind and protects you from financial loss if you are unable to travel.
When should I get it?
In order to get the most out of the coverage available we recommend that you check whether your policy offers additional benefits if you purchase it within a certain time sensitive period. Go ahead and purchase insurance even if your departure is not yet guaranteed to run (Under normal circumstances, if we cancel the departure you will receive a full refund from the insurance company. Be sure to read the policy closely, and ask the insurance questions so you know what’s covered.)
Your Invoice that we emailed to you with your reservation confirmation provides you with the necessary payment date and balance information.
How can I train for my bicycle tour?
We know it’s important that you feel prepared for your trip and amongst packing, researching your destination and getting excited, getting or staying in shape is part of the plan. To help you reach your goal, ExperiencePlus! has teamed up with experienced trainers who can help you reach your level. Read all about the training programs here.
How do I get to the tour start?
Refer to the tour packet/itinerary of your booked trip with step-by-step arrival and departure instructions, your tour hotels, daily descriptions, a pre-travel planning checklist, and much more. We included the link in the reservation confirmation email. Hang on to the link to refer back to it. Ask us if you can’t find it anymore!
Please note: If your tour departure is out further than 6 months, please check with us before making firm travel arrangements.
Need help or have questions? We’re glad to help!
I have questions about the Bike & Boat tours!
Check our extensive information and FAQ about Bike & Boat and Bike & Barge tours here.
How can ExperiencePlus! help me with my travel planning?
Once your tour is guaranteed to run, we are happy to assist you in coordinating your transportation to and from the tour, as well as with reserving extra nights at your tour starting and ending hotels. If you’d like help, please e-mail firstname.lastname@example.org at least 30 days prior to your departure so we can make sure we have enough time to make your arrangements. Read more on our Traveler Services here.
If your tour departure is out further than 6 months, please check with us as there might be slight changes to the itinerary.
Not sure if your trip is guaranteed? Check your reservation confirmation email or contact us.
What about more general travel information?
When is my Final Payment due and how will I remember?
Generally, your final payment for Bike & Boat tours is due 120 days prior to your departure. Refer to your invoice for the accurate due date. If you’ve paid your balance early or in full, your’re all set.
We’ll send you an e-mail reminder prior to the due date.
When will I get the Participant Roster and Hotel Itinerary? And who are my Tour Leaders?
About two weeks prior to your tour departure, we will email you your final departure information, along with access to digital daysheets, a list of your fellow participants, tour leader contacts and tracks (not necessary for navigation).
Can I get GPS tracks?
Yes, we will provide you with GPS-tracks for your tour. On ExperiencePlus! Classic, Spotlight, Bike & Boat, and Expedition tours you’ll always be able to count on our trusty chalk arrows to navigate and discover local secrets. On those tour styles you do not need to rely on the GPS tracks to navigate.
What should I pack?
Take a look at our Packing Lists!
I know your arrows are all I need to find my way and discover local secrets but can I get GPS-tracks too?
Though you’ll always be able to count on our trusty chalk arrows to navigate on your ExperiencePlus! bicycle tour, we also offer our tech-loving riders the opportunity to view and download GPS tracks of the tour route to their personal GPS devices using RideWithGPS.com for most of our tours. If available, invite links to the tracks will be included in your final departure information which is available about 2 weeks prior to your tour start date.
Read more on GPS-tracks here.
Still have questions? Feel free to give us a call at 1-800-685-4565 or 970-484-8489 or simply respond to this e-mail. We’ll be glad to chat with you.