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COVID-19 FAQs

by ExperiencePlus! - Tuesday, September 6, 2022

Throughout the pandemic, we have seen frequent changes in entry and exit regulations across the countries we run our tours in. Most countries, specifically in Europe, have now removed Covid-related entry and travel regulations. Based on this development, we have decided to remove the vaccine requirement for our European tours in 2023. For our tours in Chile and Argentina running from January to March 2023, we are keeping the vaccination requirement. This is due to the fact that Chile is currently still requiring proof of Covid vaccination to enter tourism establishments. We will be keeping an eye on the further development of entry or in-country requirements based on vaccine status and will re-evaluate, though we consider it unlikely that full requirements as we’ve seen them in the past will be re-established.

Common questions related to traveling during COVID-19

What if ExperiencePlus! has to cancel my tour due to COVID-19 travel restrictions?

In the event that COVID-19 travel restrictions in the country where your tour takes place force ExperiencePlus! to cancel the tour, our Terms and Conditions apply.

What if I cancel my tour?

Our Terms and Conditions will apply. Make sure to check your travel insurance policy. Note that cancellations due to “fear of COVID-19” are not usually covered by policies. Find more information on travel insurance here.

Can I book a private departure with my friends or family?

We offer private and custom departures if you would prefer to travel with a private group of your friends and family. Learn more about this option on the Private and Custom Dates section of our website.

When will my final payment be taken?

Our standard payment terms are 90 days (120 days for Bike and Boat tours only).  As always, we will send you an email reminder before any final payments are taken. If you have any questions about your payment date, please contact us.

Will I get a refund on my deposit if I decide not to travel?

We are adhering to our terms and conditions that provide flexible options up to 30 days before a tour starts for putting money on account. Refer to our full Terms and Conditions.

When will my trip be confirmed? When should I start planning and booking my flights, hotels, etc.?

Our minimum to confirm a departure is 6 participants. A departure guarantee or confirmation means you can rest assured we have enough people to run your trip and you can make travel plans. In the unlikely circumstance that our tour numbers do fall below 6 participants we might have to re-evaluate a tour confirmation. Normally this means simply changing a few logistics while we still run the trip. Therefore, if your trip is already guaranteed please consider the impact transferring has on other participants on tour.

If you have any questions about your trip guarantee please send an email to reservations@experienceplus.com. We recommend you wait to make travel arrangements or book flexible arrangements only until your trip is confirmed.

What do I do about travel insurance?

Contact your insurance provider directly with questions before purchasing a policy and make sure you know what the policy covers in case you contract COVID-19 before or during your trip. You might find our Basics on Travel Insurance helpful as you consider policy options.

We always recommend taking out a policy to be protected against unforeseen circumstances. Refer to our travel insurance page for a suggested provider.

How Do I Know What Entry Requirements Are For My Tour Destination?

We have compiled entry and exit requirements for our destination countries, which you can find on our COVID-19-Travel Planning Instructions page. We recommend you also consult online government resources.

What are ExperiencePlus!'s COVID-19 safety measures on tour?

You can view our COVID-19 Safety Protocol. This is a living document, which we will keep updating as we learn.

As new ways of traveling unfold, know that ensuring everyone’s safety is at the top of our list. One thing we do know is that flexibility is going to be key and it will be a fascinating time to be traveling.

What if I or someone else on my tour contracts COVID-19?

Please refer to our Safety Protocol here which details these scenarios.

More general questions about our tours? Check our standard FAQ or ask us?

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