COVID-19 FAQsby ExperiencePlus! - Monday, December 6, 2021
Common questions related to traveling during COVID-19
Are there any changes to ExperiencePlus!’s terms and conditions due to COVID-19?
Yes, we have introduced a more flexible transfer policy and updated our cancellation schedule. For full details and the most current version, please refer to our Terms and Conditions.
What if ExperiencePlus! has to cancel my tour due to COVID-19 travel restrictions?
In the event that COVID-19 travel restrictions in the country where your tour takes place force ExperiencePlus! to cancel the tour, our Flexible COVID-19 Terms and Conditions will apply.
What if I cancel my tour?
Can I book a private departure with my friends or family?
We offer private and custom departures if you would prefer to travel with a private group of your friends and family. Learn more about this option on the Private and Custom Dates section of our website.
When will my final payment be taken?
Our standard payment terms are 90 days (120 days for Bike and Boat tours only). Due to potential remaining disruptions from the COVID-19 pandemic, we may move the payment date closer to the tour departure in order to provide more flexibility. We will update you on any developments. As always, we will send you an email reminder before any final payments are taken. If you have any questions about your payment date, please contact us.
Will I get a refund on my deposit if I decide not to travel?
As long as travel restrictions due to the COVID-19 pandemic are in place, our Flexible COVID-19 Terms apply.
When will my trip be confirmed? When should I start planning and booking my flights, hotels, etc.?
We are currently confirming departures when we reach a minimum number of 8 participants. A departure guarantee or confirmation means you can rest assured we have enough people to run your trip and you can make travel plans. Our Flexible COVID-19 Terms allow for transfers with no fee up to 30 days before a trip. In the unlikely circumstance that our tour numbers do fall below 6 participants we might have to re-evaluate a tour confirmation. Normally this means simply changing a few logistics while we still run the trip. Therefore, if your trip is already guaranteed please consider the impact transferring has on this tour.
If you have any questions about your trip guarantee please send an email to email@example.com. We recommend you wait to make travel arrangements or book flexible arrangements only until your trip is confirmed.
What do I do about travel insurance?
Contact your insurance provider directly with questions before purchasing a policy and make sure you know what the policy covers in case you contract COVID-19 before or during your trip. You might find our Basics on Travel Insurance helpful as you consider policy options.
We always recommend taking out a policy to be protected against unforeseen circumstances. Refer to our travel insurance page for a suggested provider.
How Do I Know What Entry Requirements Are For My Tour Destination?
We have compiled entry and exit requirements for our destination countries, which you can find on our COVID-19-Travel Planning Instructions page. We recommend you also consult online government resources.
What are ExperiencePlus!'s COVID-19 safety measures on tour?
You can view our COVID-19 Safety Protocol. This is a living document, which we will keep updating as we learn.
As new ways of traveling unfold, know that ensuring everyone’s safety is at the top of our list. One thing we do know is that flexibility is going to be key and it will be a fascinating time to be traveling.
What if I or someone else on my tour contracts COVID-19?
Please refer to our Safety Protocol here which details these scenarios.
More general questions about our tours? Check our standard FAQ or ask us?